ЁЯУМ Frequently Asked Questions
1. How can I place an order?
You can place an order by browsing products, adding them to the cart, and completing checkout with your details.
2. What are the delivery charges?
Delivery charges depend on your location. For Kathmandu, it's usually free above a certain amount. Other districts may vary.
3. How long does delivery take?
Delivery within Kathmandu Valley takes 1-2 working days. Outside valley, it may take 3-5 working days.
4. Can I return or exchange products?
Yes. If the product is damaged, defective, or different from what you ordered, you can return or exchange it within 3 days.
5. How do I contact customer support?
You can call us at ЁЯУЮ +977-9846702144 or email at ЁЯУз support@shubadip.com.
6. Do you offer cash on delivery?
Yes, we offer cash on delivery in most locations across Nepal.
7. Is online payment available?
Yes, you can pay online using eSewa, Khalti, or bank transfer options at checkout.
8. Can I track my order?
Yes. Go to Track My Order page and enter your Order ID and phone number.
9. Can I cancel my order after placing it?
Yes, you can cancel the order before it is packed or shipped. Contact our support team as soon as possible.
10. What happens if I receive a damaged item?
If the item is damaged, please contact us with a photo within 24 hours. We will arrange a replacement or refund.
11. Do you deliver on public holidays?
Deliveries are generally paused on major public holidays. Your order will be delivered the next working day.
12. Can I change the delivery address after placing an order?
Yes, if the order hasnтАЩt been shipped yet. Contact support quickly to update the address.
13. Do you provide warranty on electronics?
Yes. Products like mobile phones or accessories include manufacturer's warranty. Please check the product page for details.
14. Can I pre-order out of stock products?
Some items support pre-ordering. You will see the "Pre-order" button on the product page if available.
15. Is my personal information safe on your website?
Yes. We use SSL encryption and never share your personal details with third parties.
16. Do you provide bulk or wholesale discounts?
Yes, for large quantity orders. Please contact us directly via email or phone for wholesale pricing.
17. Can I save items to buy later?
Yes, use the тАЬAdd to WishlistтАЭ option to save products for future purchase (Login required).
18. How do I use a discount coupon?
Apply the coupon code during checkout in the "Have a coupon?" section. The discount will be applied automatically.